Customer Notification Flows via TMS
Modern TMS platforms send automatic notifications—dispatch alerts, live tracking links, and delivery confirmations—to customers. This transparency improves customer experience and reduces service inquiries. WMS doesn’t manage external communication post-shipment. For B2C and D2C brands especially, a TMS with customer-facing communication tools builds trust and ensures proactive service. It turns logistics from a backend task into a visible, brand-enhancing process that customers appreciate.