Author: zaynpattinson

Revenue leakage is a pest for all businesses. An error-prone accounts payable processing can be one of the main reasons for revenue downfall. When invoices are processed by inexperienced in-house... Read More

In a traditional environment, businesses often emphasize tracking a few call center KPIs to determine their outsourcing partner’s efficiency and performance. These include -Cost Per Call, Call Abandon Rate, Hold... Read More